General conditions

In this section we detail the general conditions that regulate the sale in the Online Store owned by MASANDRADA CONSULTING, S.L. whose identifying data are:

  • Corporate Name: MASANDRADA CONSULTING, S.L
  • CIF: B-10419935
  • Registered office: Ronda de los Llanos nº 2, 10190, Casar de Cáceres
  • Mercantile Registry of Cáceres in Volume 871, Folio 120, record 1.

 

The use of the store implies acceptance of these conditions, so please read them carefully and, if you have any questions, contact us using our contact form, by email, or by phone call Monday to Friday from 9 a.m. to 2 p.m. and 5pm to 8pm (GMT + 1).

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website “contacto@masandrada-consulting.com”, or by telephone, reserving MASANDRADA CONSULTING, S.L. the right to unilaterally modify them, which would affect the products acquired from that moment, limit or not allow access to this website, so the information that appears on the website is current as of the date of its last update.

The contractual relationship between both parties is formalized with the purchase of one or more products, in exchange for a price previously indicated, which is the one that appears on the website.

Access to this website does not grant users any rights, or any ownership over the rights of intellectual or industrial property or the contents it houses, so users who access this website may not copy, modify, distribute , transmit, reproduce, publish, assign or sell the aforementioned elements, without the express authorization of Masandrada Consulting, SL.

By placing an order on this website, the customer guarantees that he has the legal capacity to perform it.

If you decide not to accept these Conditions, please leave the website immediately.

For any questions you can contact us through the email contacto@masandrada-consulting.com.

Legal Notice, privacy policy and data protection 

See the corresponding section for information: Read (enlace a la política de privacidad en inglés).

Shipping and withdrawal 

The customer has the legal right to withdraw from their purchase (complete or partial) to verify that it is really the desired product, without the company requiring justification. This right extends during the 14 calendar days following the date of receipt of the order notified by the transport company.

To qualify for this right, the customer must keep the product in its original packaging (whenever possible) and in perfect condition, performing a manipulation no larger than necessary to know its nature. If greater handling decreases the value of the product, the customer will be responsible. Before making the reimbursement, a check of the products will be made to confirm that they arrive in optimal conditions.

In case of receiving a defective product or with any tare you should contact us to tell us as soon as possible, to register the problem and contact the manufacturer, being able to choose between the return of money or the resend of a new product.

To indicate the withdrawal of the order and to identify it, you must remind us of a document indicating the products that are returned and the information of your order (for example, the order number) and the name and address where it was made in the shipment . This document can be included in the package or sent electronically to contacto@masandrada-consulting.com It is the client’s right not to indicate reasons for the return. In any case, to facilitate the management by the company, we ask that the client contact us by phone or email indicated in the contact section of this website.

In any case, the refund will be made within 14 calendar days following the receipt of the products at our address. In case of unjustified delay of this payment, the client has the right to claim twice the amount owed.

The customer must pay the shipping costs to our products address.

If you have received a gift item, you can withdraw it with the same conditions according to the usual procedure and our Return Policy, the amount being refunded to the person who made the purchase and in the same form of payment used.

Content links 

MASANDRADA CONSULTING, S.L expressly reserves the right to block electronic links to the website that do not have prior written and express authorization, assuming no responsibility for the information contained in third-party websites.

Conditions of use and contracting 

The user can register through the website by creating a user account to access the services offered, and must voluntarily provide the personal data that will be required. Purchase is allowed for unregistered users, and must complete the necessary data for the processing and delivery of the order.

The user will select a username and password, avoiding expressions that are malicious, insulting or contrary to the law or the demands of morality and good customs, committing to make diligent use of them, and not making them available to third parties, and must communicate to MASANDRADA CONSULTING, SL your willingness to delete your user account, or the loss or theft of your data, so that it can be blocked.

In any case, for greater guarantee, MASANDRADA CONSULTING, S.L. inform the user via email, once the purchase procedure is finished, of the products purchased, price, transport company, date of contracting and other data.

Data and cookie protection 

Processing your registration as a user will imply your express consent for the processing of user data. If said data corresponds to a third party, the user guarantees that he has the mandatory authorizations for its use and treatment, and he must inform that third party of the terms and conditions of the processing of his data.

All information provided by the user will be incorporated into a file owned by MASANDRADA CONSULTING, S.L, in order to process orders, and be able to offer you commercial, advertising and / or promotional information. This consent will be given at the time of placing an order.

The data provided will only be provided to third parties (carriers, financial institutions, etc …) in case it is strictly necessary, and the user expressly authorizes them to be used for the correct management of your order.

In compliance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, at any time, you will have the right of access, rectification, cancellation and opposition to all your personal data included in the different registration forms. To exercise this faculty, you must send an email to contacto@masandrada-consulting.com or by postal mail to Ronda de los Llanos nº 2, 10190, Casar de Cáceres, indicating your name, surname (s), user email and telephone contact.

Our website uses cookies, which are small data files that are generated on the user’s computer, in order to allow you to optimize navigation, adapt the design of the page and improve its contents, with the ultimate goal that users obtain A more satisfactory service.

MASANDRADA CONSULTING, SL undertakes to carry out a correct treatment of your data, in an absolutely confidential manner, for which it has all the necessary means, in accordance with the provisions of article 9 LOPD and in its Development Regulations approved by the Royal Decree 1720/2007, of December 21.

You can consult more information about our Cookies Policy: Read

In case of any conflict or discrepancy that may arise in relation to the interpretation and / or fulfillment of this Contract, the parties expressly submit to the Courts and Tribunals of Cáceres (Spain), waiving their own jurisdiction, applying the legislation of That country for the appropriate purposes.

Order Processing 

Orders can be made 24 hours a day, 365 days a year through the online store.

Orders will be processed from Monday to Friday. If the order is placed before 1:00 p.m. on a business day, the order will be processed throughout the same day. Otherwise the order will be processed the next business day.

Orders placed after 1pm on Friday or on the eve of the holiday will be processed the next business day.

Availability 

MASANDRADA CONSULTING, SL usually has all the products offered in the online store, although there may be the circumstance that some were not available at any specific time, in which case MASANDRADA CONSULTING, SL will contact the customer to inform and offer the possibility of returning the full money from the purchase of the product or to send the product once it is in stock, without any additional cost to the customer.

Price and period of validity of the offer 

The prices indicated for each product include the Value Added Tax, and will be expressed in Euro (€), not including, unless expressly agreed, shipping, handling, packaging, shipping insurance or any other Additional services and annexes to the product or service purchased, and will be those that appear on the website, these may vary depending on the market, in which case it will be immediately communicated to users, always before the purchase process.

Exceptional situations 

We can not be responsible for any breach or delay provided that this is due to force majeure, those provided for in both Spanish legislation and in the country of destination of the product, or in the international one, in which case the term is suspended of delivery until the cause that motivated it ceases.

In this case, our commitment will be to find a solution so that the product reaches its destination as soon as possible.

Extrajudicial Conflict Resolution 

Following the provisions of EU Regulation 524/2013 Art. 14, MASANDRADA CONSULTING, S.L. informs the client of the possibility of resorting to the tools available for the resolution of conflicts extrajudicially by both parties, including the resolution of online disputes through https://webgate.ec.europa.eu/odr/main/?event = main.home.show

Applicable Law and Jurisdiction 

These conditions will be governed by the provisions of the current Law 34/2002 on Services of the Information Society and Electronic Commerce, in its current wording, and the contracting procedure will follow the steps indicated by the website at the time of making a purchase and, for what is not regulated in it, according to Spanish legislation.

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